Welcome to BEL Learning Frequently Asked Questions section.
If you do not see the answer to a question you have, Contact Us and let us know! Questions submitted will be responded to, and posted in this section.
FAQ
General Support
How do tutorials at BEL Learning work?
You can work at your own pace. Access to tutorials is available once you purchase them. They are added to your profile and available for the subscription period noted. While your subscription is active, you can always access purchased tutorials, in case you need to review, and of course online support during the subscription period is also available.
You can see the subscription period, i.e., expiry date, for each tutorial in your Current Tutorials list on your Dashboard page.
Can I access the tutorials from anywhere in the world?
As the tutorials are presented online, technically you can access them from anywhere that you have an internet connection. However please note, tutorials are currently only in English, and are based on the publishing process in Canada.
How long do I get access to my tutorials?
As long as your subscription is active, you will have access to tutorial materials. (See “How do tutorials at Bel Learning Work?” for more information on how tutorials are presented and subscription periods.)
When your subscription period is close to ending, you will receive an email offering you the option to extend your subscription for a monthly charge.
How will the anti-spam law affect my enrollment?
Canada’s Anti-Spam Legislation (CASL) requires you to confirm your email address before you can receive your login details. Our Registration system is set up to automatically send an email asking to confirm your email address, right after your purchase.
Please be sure to open the email and click the link to confirm your address
If you do not see an email confirmation, be sure to check your junk/spam folder.
Can I download any material?
Yes, there are links within each tutorial screen that allow you to download tools, templates, worksheets, etc. that are relevant to that particular tutorial.
How will I be supported throughout my tutorial?
At the bottom of each tutorial page there is a link that provides a forum for you to ask your questions about matters relating to book publishing or marketing covered in that tutorial. A reply will be posted there, and you can also see the questions others have asked and the answers.
If you have a question about BEL Learning in general, you can contact us.
What can I expect inside the tutorial?
Publish Your Book Professionally! is a series of Quick Guides tutorials.
(You can purchase one or more separately, or all eight as a package.)
Each Quick Guide covers one of the eight stages of the book publishing process and includes applicable tools, templates, etc. that you can download.
(You can purchase one or more separately, or all eight as a package.)
Each Quick Guide covers one of the eight stages of the book publishing process and includes applicable tools, templates, etc. that you can download.
Illustrated Children’s Books and Market Your Book each include three tutorials with more in-depth information, as well as downloadable tools and templates.
In all cases, you can take advantage of asking your questions online and also see the questions others have asked and the answers.
What format are the downloads?
Most downloads are PDF documents, which you can view immediately as well as print or download to your computer. If you do not have a PDF reader installed, you can get it from Adobe.com.
Some downloads are Word documents and you will see a dialog box pop up asking if you wish to ‘open’ or ‘save’ the document. You should check your browser settings to ensure pop-ups are not blocked.
How does the Affiliate Program work?
Affiliate commission credits are accumulated based on referring new users that successfully purchase tutorials. If the referred user is already a site-user or does not register for a paid tutorial or uses a coupon that brings the tutorial cost to zero or their payment is not successful, then no commission will be allocated.
Affiliates may see an amount pending in their Affiliate dashboard, this does not confirm commission. Once the registration and actual payment amount has been completed, the dashboard will indicate ‘accepted’ as confirmation of commission credits.
How can Affiliate commission credits be used?
Commissions credits can be applied towards future book publishing services (i.e., project and production management, design and layout, book printing and conversion to ebook) and/or new tutorial purchases (i.e., not applicable for renewal/continued support option).
How much are the Affiliate commission credits?
Affiliate commission credits are based on set amounts – as shown in your Affiliate dashboard – for the following three ‘successfully purchased’ tutorial registrations:
- Illustrated Children’s Book
- Market Your Book
- Publish Your Book Professionally package of 1-8 Quick Guides
Individual Quick Guide purchases are not eligible.
Finance Support
How do I pay to register?
Go to the Registration page, select the tutorial(s) you wish to purchase, enter your information (if you haven’t already signed up; otherwise login); then click ‘submit’ and you will be taken to a secure payment page.
Please note that you may only sign up for one tutorial at a time, so you need to go back to the Registration page to sign up for additional tutorials.
How do I get a refund?
We are sure that you will be more than satisfied, given the online support to answer any questions and supply whatever publishing process information, related to purchased tutorials, that you may need. Due to the nature of intellectual property, as well as the online support and tools and templates, which are available to you immediately and throughout each subscription period, we cannot offer direct refunds.
Is there a sales tax? If so, what percentage and from whom?
For Canadian residents, 13% sales tax will be added to the total of your purchased tutorial(s). Tax is collected by TRIMATRIX Management Consulting Inc.
For United States and International, you will not be charged tax.
Are payment plans available?
Publish Your Book Professionally! Quick Guides are available as separate tutorials ($25 each), which allows you to pay-as-you-go … set your own payment plan so to speak.
Illustrated Children’s Books and Market Your Book are currently only available for flat fees.
Once your initial subscription period is over, you can purchase an add-on monthly subscription for your purchased tutorial(s), which allows you to receive further online support and keep your access to tools, templates, etc. This add-on subscription is charged to the payment method you enter when you sign up for it.
However, we may look at payment plans in the future.
How do I get an invoice for my tutorial payments?
You will receive an emailed receipt for your payment.
What credit cards are accepted? Can I pay by cash, cheque, money order or PayPal?
We accept online payments – major credit cards (Visa, MasterCard, American Express, Discover) or PayPal.
Tech Support
What system requirements are needed to participate in the BEL Learning tutorials?
We advise using the Google Chrome browser, have a broadband internet speed of 1MBps (or higher), and your browser should support cookies, flash player, and JavaScript.
BEL Learning tutorials work on Mac, Windows, and Linux operating systems.
What is the best browser to use with the system?
Google Chrome is the best browser to use.
If you don’t yet have Google Chrome, you can download it free, click here
I registered but have not received my login or Welcome email
Canada’s Anti-Spam Legislation (CASL) requires you to confirm your email address before you can receive your login details. Our Registration system is set up to automatically send an email asking to confirm your email address, right after your purchase.
Please be sure to open the email and click the link to confirm your address
If you do not see an email confirmation, be sure to check your junk/spam folder.
If you still have not received your login details after opting in, please contact us with the email address associated to your registered account and we’ll be happy to help you out.
Where can I find additional resources?
As a subscriber you have access to downloadable Handy Guides. You can also check the TRIMATRIX Management Consulting Inc. blog at https://trimatrix4books.net and should sign-up for the Trimatrix4Books newsletter to receive ongoing updates.
How do I update my personal information?
Go to My Profile from your dashboard (accessible via the My Account link in the top navigation).
From there, you may update your information, change your password and close your account.
Why as I not seeing tutorials that were there previously, or No Access content, in my dashboard?
As tutorials expire, they are removed from the Current Tutorial listing shown in your dashboard.
If all of your tutorials have expired (i.e., you have not taken advantage of the extended support and/or purchased another tutorial), then you will not see the Current Tutorial listing. Instead you will see the No Access content inviting you to register for another tutorial.
NOTE: You will still have access to such as Purchase Tutorials, Complimentary Guides, My Profile, Affiliate.